COMPREHENSIVE LIMITED LIABILITY WARRANTY

WARRANTY BASICS

• ​Standard Warranty for all Netvio products is 5-years.
• Option to extend warranties on HDBaseT Matrix and AVoIP devices upto 10-years subject to additional 10% price increments for each product.
• Standard 5-Year warranty covers advanced replacement within 12 months of purchase.
• Extended 10-Year warranty covers advanced replacements within 24 months of purchase.

​MORE WARRANTY INFORMATION

​Netvio offers a comprehensive warranty that guarantees quality and peace of mind when using our product. If any issues arise, we’ll work quickly to find a resolution – however, it’s important to note there is no protection from damage caused by misuse or environmental elements such as dust, heat, moisture or issues caused by the electrical system. To ensure accurate coverage under this warranty, please be sure to install the product strictly according to its documentation as this will be referred to in any warranty claim.

​Should you experience an issue, Netvio provides technical assistance via www.netvio.co.uk/support in the hopes of quickly resolving any concerns without involving repairs – though if needed, our customer service team will work swiftly and efficiently in getting your product functioning optimally again should a warranty claim be necessary; just have your serial number ready for reference!

​At Netvio, we understand that when you have a product problem, you want it fixed as soon as possible. That’s why we offer both on-site and remote support options that may involve the authorized dealer and distributor. We believe that this provides the best chance for a quick resolution. We are committed to resolving these issues as soon as possible. We appreciate your patience while we work to resolve the issue and get your product back up and running.

​ADVANCED REPLACEMENT

If your product is less than 12 months old (from install date), you are eligible for an advanced replacement. Please note the Netvio’s liability is limited to supporting the cost of replacement and is not liable for any 3rd party cost incurred during the replacement period.

​REPAIR OF UNIT

If a product has been installed for longer than 12-months (from install date) and is found to be faulty, the unit should be returned for repair or replacement. Depending on availability, a stand-in replacement could be provided until the repair can be facilitated. Netvio reserves the right to replace the faulty unit with a product of similar age, condition & specification.

REFUND

At Netvio, we pride ourselves on providing top-quality products that meet the needs of our customers. However, we understand that sometimes issues can arise. If a customer is not satisfied with the solution presented through support, repair or replacement, Netvio reserves the right to issue a refund up to and not exceeding the full commercial value of the product in order to close the process.

10-YEAR SAFEGUARD WARRANTY

​Some products are eligible for an additional 5-year warranty, making 10-years on total. Product categories that are eligible include all HDBaseT Matrix, AV over IP network devices including controllers. All other Netvio products are limited to a standard 5-year warranty.

​Where applicable, the 10-year warranty is subject to a 10% price increment on the hardware cost which can be purchased with your authorised installer, distributor or directly with Netvio Ltd. The 10-year warranty can be purchase within the first year of ownership, however Netvio requires a period of 90-days before making any claim for warranty replacement.

​The 10-Year warranty extends advanced replacement period to 2 years and repair of unit coverage for the full 10-year period.

Speak with our friendly Sales Team for more information or advice on how to extend your Netvio warranty for that extra peace of mind. Call us on 01256 397770 or email info@tdigroup.co.uk.

We have put together a detailed list of professional tips and questions to ask to help you specify and design a door entry or access system which will meet the individual needs of your project, client and residents or work force.

Access Control comes in many different forms; from door intercom systems, to gate & barrier access to the latest in smart locks and remote unlocking from your smart phone.

In specifying and designing the most suitable access control or door entry system for your building, there are a number of key factors to consider, in order to achieve the most effective and secure results.

Here is a detailed list of professional tips and questions to ask to help you specify and design a door entry or access system which will meet the individual needs of your project, client and residents or work force.

Top 17 Tips for Access Control system design

1. Scale of project and future expansion

The scale of an access control / door intercom project includes a number of different considerations, both in terms of size of property / campus and number of end point devices required.

The scale of project not only affects budget, of course, but also the choice and functionality of access control devices, cabling infrastructure and the ability to expand the system as the project / site expands or connects with additional sites.

2. Number of users requiring access

The scale and application of the project will have a significant influence on the number of users who will be requiring access to the building. Lower user numbers may allow for more secure authentication methods; whereas high foot traffic and a need for fast throughput may require simple, high speed authentication methods and high speed door/barrier opening and closing.

The type of users will also affect the choice of system; are users all regular, registered individuals (e.g. residents or staff) or are there a high number of unregistered visitors needing access to and from the building?

3. What sort of identity authentication is required?

‘Identity authentication’ is the method used to confirm the identity of the user wishing to access the building. There are a vast range of identification methods available, from the simplest PIN code typed into a keypad, to the latest in AI-powered biometric identification such as face or iris recognition.

Identity authentication methods:

PIN Code – typed into a keypad access unit, PIN code systems may be as simple as a global numeric code for all users, or unique pin codes or passwords per individual or group of users.

RFID – (radio frequency identification) the most common ‘contactless’ radio frequency authentication method used in ID keyfobs and cards. Available in various frequencies.

NFC – (near field communication) the latest generation of RFID touch-free communication, this is the same technology used for contactless payments from credit/debits card and increasingly from your smart phone. NFC allows for short range, secure access using your smart phone as the authentication device.

Bluetooth (BLE) – (Bluetooth low energy) another option for keyless entry via smart phone, Bluetooth Low Energy provides a contactless identity verification method with reduced energy consumption.

QR Code Scanning – ideal for single-use or temporary access permissions (e.g. parcel deliveries or service staff), a unique QR code can be generated with limited time/date/use quantities and sent to a visitor’s smart phone to be scanned at the access control endpoint device.

Fingerprint Reader – This form of biometric authentication uses a fingerprint reader to scan each individual registered user’s unique fingerprint for identity verification.

Face Recognition – This form of biometric authentication uses a high resolution cameras and AI technology to scan each individual registered user’s unique facial features for identity verification.

Iris Recognition – This form of biometric authentication uses a high resolution scanner for highly secure authentication via iris recognition.

ANPR (Automatic Number Plate Recognition) – ANPR is a technology that uses optical character recognition on images to read vehicle registration plates to create vehicle location data.

4. Multiple-factor Authentication methods or multiple options?

Higher levels of access security can be achieved using multiple-factor authentication (sometimes referred to as dual-authentication), where a combination of two or more identity verification methods is required to allow entry. For instance, a system may require the user to scan their smart phone for Bluetooth or NFC and enter a unique PIN or password into the access unit’s key pad.

Multiple-factor authentication should not be confused with multiple authentication methods; many door intercom and access control devices will feature a variety of identity verification options to choose from, whilst only requiring the user to provide one identifier for entry – e.g. Bluetooth or NFC or PIN code).

5. How many access location points in the system and how will they be used?

Large scale projects may have high numbers of access locations for staff, visitors and vehicle access. Undertaking a detailed site review to confirm all access (entry and exit) points – including external and internal locked doors, gates, barriers, car park access and secured separate buildings – is essential in calculating the correct quantity and functionality of access or door intercom end points.

6. Does every door or gate require access control?

Be sure that all of the doors and gates you have identified for access control really do need a locking mechanism and access control. Consider whether or not access control is essential to each individual door or are there certain entrances/exits where it would be a hindrance?

For example, in high foot traffic areas, the need for each individual user to pause to authenticate their identity is likely to slow down the flow of movement; can the number of controlled access points in the route through the building be reduced?

And are secure locked doors required for all of the identified areas? Do the WCs or bin stores, for example, require access control?

7. Internal or external access points?

The location of access control or door intercom devices will dictate the choice of devices, particularly outdoor or harsh environments. Professional access control and door intercom brands will offer both IP (ingress protection) and IK (impact protection) ratings for weather, vandal and harsh condition resistance. (The higher the IP and IK rating, the greater the level of protection).

In addition, consideration of light and temperature changes should also be considered, particularly in outdoor locations. Many door intercom systems will feature built-in cameras for the resident or security officer (for example) to visually identify visitors from a remote location. Low light levels at night time and glare (e.g. due to the position of the sun) can greatly affect the picture quality. However, many high quality intercom devices will feature low light cameras or infrared lights to give high performance picture quality at night.

Due to the coronavirus pandemic, body temperature detection has become increasingly common in access control and intercom devices to help identify fever-like symptoms and reduce the spread of the virus among staff or residents. However, the accuracy of thermal detection systems can be notably affected by outdoor ambient temperatures and, therefore, are recommended for indoor location for the most successful results.

8. Does the access point require audio / video communication? (Access Device or Door Intercom)

A standard ‘access control’ point does not require any interaction / communication with another person in order to authenticate identity and, therefore, gain access. However, where unexpected visitors require access and are, in effect, ‘ringing the doorbell’ – communication with an individual apartment resident or reception/security office staff, in the case of commercial premises, requires audio / and or video communication. And in simple terms, this is the difference between an access control device and a door intercom device; the ability to communicate via video and/or audio.

Therefore, if audio/ video communication is a requirement, then a door intercom device will be required. A huge variety of intercom devices are available on the market with a wide range of functionality and authentication methods. But for communication purposes, specifying a device / system with built-in microphones and/or camera is required.

In such cases, of course, an ‘answering device’ for the resident / staff is also required, which will usually take the form of a telephone, videophone or answering panel. (And increasingly, remote answering and access via smart phone is becoming a standard option for IP intercom and access systems).

9. What type of lock technology will be required?

There are various types of Door / Gate locking methods available dependent upon the levels of security required, functionality and application of the system.

Electric or electronic lock systems are used in conjunction with an access control or door intercom device, with the access/intercom sending a signal to the lock once identity authentication has been confirmed.

• Maglock (Magnetic Lock)
  A maglock is a strong electromagnet normally located above a door. It’s attracted to a door plate when powered holding the door locked. The door is unlocked by the opening of a relay which cuts power to the lock.
• Electric Strike Lock
  A strike is a device that lives in the door frame in line with the catch. It goes ‘slack’ when powered to allow the latch to ‘pull through’ the strike and the door to open in the case of a fail secure strike and goes slack when not powered in the case of a fail-safe (same as a maglock).
• Solenoid Lock
  A Solenoid is a bolt-like device that moves in a particular direction when electrically-powered. A maglock, strike and solenoid all rely on electromagnets to operate.
• Automatic Gate Controller
  A device that tells a gate motor to operate when it receives a signal. In the case of an intercom this signal would normally be a closing contact from a relay in the form of a pulse which momentarily completes a circuit.

10. How to exit the building? (Egress options)

What (or who!) goes in, must come back out! So as well as considering access into the building, consider the form of egress (exit) on each door or access point. In most cases the level of security to exit will be lower than that for access into the building.

• So exiting may simply require a manual, mechanical egress option such as a door handle or push bar.
• It may require 2nd-party interaction such as a request-to-exit ‘buzzer’ or intercom button, advising concierge or the security office, from which the door unlock can be activated remotely.
• Automated ‘RTE’ (Request to Exit) buttons can be physical (Press to Exit) or contactless in the form of a ‘no-touch button’ featuring an infrared sensor.
• Or security levels may be required to be just as high for exit as it is for entry to the building, in which case a duplicate access control device may be required on both sides of the door.

11. How will the access control points be powered? (PoE or 12v power supply?)

For an IP-connected access system (a system connected via internet protocol using standard LAN infrastructure), most IP access control, door intercom and door answering devices will support PoE (Power-over-Ethernet), therefore using the same Category cable for both data and power connectivity. POE is normally supplied from a suitable network switch or PoE injector.

Most access and door intercom devices can also be powered via external 12v power supply, either as an alternative or as a back-up supply to the PoE, should there be a network outage for any reason.

12. What happens in the event of a power cut?

Though power cuts are a rare occurrence these days – and many buildings feature backup power supplies such as generators or UPS (uninterruptible power supplies) – it is still a fire and safety requirement of access control system designs to consider access to and from the building in the case of a power outage.

So consider each lockable access point and whether to apply Fail Safe control (the door or gate automatically opens in a power outage) or Fail Secure control (the door or gate remains locked in a power outage). Please consult access control and fire safety regulations for where and when to apply fail safe and fail secure locking methods

13. Flush or surface mount devices?

Most access units and door intercom devices can be supplied with a choice of flush-mount or surface-mount back boxes or mounting plates. Surface mounting of devices is quicker and easier as there is no requirement to cut a hole in the wall for the back box; simply fix directly onto the wall. However, flush mounted devices may be preferable both aesthetically and for protection purposes (both from being damaged and from adverse weather conditions.

Choosing which mounting format involves a number of parameters including:

• Wall/surface material the devices will be mounted on or into
  If the devices are being located inside, then the materials the wall is made from are likely to be more accommodating for flush mounting (e.g. plasterboard). Some building materials will be very difficult to cut into for a back box, in which case, surface mounting of the device is required.
• Ease of installation
  Surface mount installation will inevitably be quicker and easier than flush mount, as there is no requirement for cutting a hole for pattress back boxes.
• Depth of wall
  Limited thickness of wall may make it difficult or impossible to flush mount a device.
• Protection against damage and the elements
  Flush mounting of devices can often provide greater protection from damage (the device is not protruding from the wall and is less susceptible to being caught) and from water / rain ingress.

14. Door logging – how should door activity be logged?

Is there a requirement for logging of door activity? (i.e. Who has accessed and exited the building, when and how frequently). This might be required for health & safety or fire regulations, or perhaps for integration with staff attendance systems.

Consider how this data should be stored and who has access to this information. The door activity data may be stored on an on-site server or can be stored in the cloud via the IP access/intercom system’s management software platform.

15. Integration with lift access control?

Are there lifts (elevators) in the building and is identity authentication required to use them? For instance, in a shared office environment, users may only have access to specific office floors of the building. In an MDU / multi-floor apartment application, resident lift access may be restricted to the floor of their apartment and all-resident areas such as gymnasium, pool, lobby etc.

In such cases, not only can access control be integrated, but also ‘lift call’ can be an added functionality, for example from each individual apartment door answering panel.

16. Is remote monitoring or emergency alarm integration required?

In order to support independent living in MDU residential buildings and retirement villages, smart home answering panels can be integrated with telecare remote monitoring and emergency alarm call systems.

Emergency telecare buttons (such as pendant or wristband buttons) can be programmed to connect to the intercom answering panel to either unlock the door or call an emergency phone number for assistance.

17. Making an access control system inclusive for impaired users

Ensuring that access systems provide inclusive use for impaired users is a legal requirement of The Equality Act. Simple design considerations such as locating access/intercom endpoints in locations accessible to all users is recommended. Additional system functionality such as voice control and integrated hearing induction loop systems will support users with limited mobility, sight or hearing impairments.

We delighted to annouce that CYP have increased their Product Warranty Cover from 2 years to 5 years.

All Products are now offered with a 5-year warranty as follows:

This warranty applies to all Products purchased from us, CYP (UK) Ltd, a company registered in England and Wales under number 04259586, of Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, whose registered office address is at Sundial House, 98 High Street, Woking, Surrey, GU21 4SU (referred to as “we/us/our”).

In this warranty, the following terms have the following meanings:

“You/Your” means the customer that has purchased the Product(s) under the Sales Contract;

“Product” means the product(s) supplied by us to you under the Sales Contract; and

“Sales Contract” means the contract formed between us and the Customer for the purchase of the Product(s), subject to our terms and conditions of sale, which forms part of this warranty by its reference.

1. Warranty Inclusions

​1.1 If any defects or faults appear in the Product, commencing from the date of proof of purchase of the Product:

1.1.1 within 6 months, we will replace it;

1.1.2 within 2 years, we will repair or replace it, at the manufacturer’s discretion;

1.1.3 within 3 years, we will cover the cost of parts, labour and shipping to repair the Product.  We will supply a new outer box and inner pack material to protect the repaired Product during shipping.

1.1.4 The Product will not be automatically refurbished but this can be carried out at your request or alternatively we can provide a reduced price to replace the Product, both of which will be subject to an additional fee;

1.1.5 within 5 years, we will cover the cost of labour and shipping to repair the Product.  We will provide a quotation for the repair costs and you will need to agree to this in writing before returning the Product to us, and pay all such costs before we will return the repaired Product to you.  We will supply a new outer box and inner pack material to protect the repaired Product during shipping.  The Product will not be automatically refurbished but this can be carried out at your request or alternatively we can provide a reduced price to replace the Product, both of which will be subject to an additional fee.

1.2 If any defects or faults appear in the Product due to no fault of yours during the timeframes set out in clause 1.1, please contact your account manager and our technical support department within 7 days of becoming aware of such defect or fault, who will issue you with an RMA number.

1.3 Your returning of the Product to us is at your risk and you agree to bear the cost of delivery for this.

1.4 We will investigate the alleged issue on receipt and if the Product is proven by us to be faulty or defective, we will offer you the appropriate remedy as detailed in clause 1.1.  We will then refund the reasonable costs of you returning the Product to us under clause 1.3.

1.5 If an exact replacement for the Product (or any parts required to repair it) is unavailable for any reason, we reserve the right to replace the Product with an alternative of similar specification.

1.6 Where the Product is not found to be faulty or defective, we will return it to you, in the same condition in which we received it, together with only the accessories you returned to us. We reserve the right to charge for any costs we may incur as a result.

1.7 Repairs and replacements may take up to 4 months from receipt.

2. Warranty Exclusions

2.1 This warranty is subject to us having received payment in full under the Sales Contract.

2.2 This warranty does not apply to faults, damage or defects arising in any of the following circumstances:

2.2.1 normal wear and tear;

2.2.2 if you or any third party not authorised by us has interfered with, altered, repaired, improperly used, improperly cared for, failed to maintain, vandalised, damaged, misused or neglected the Product, in all cases either wilfully or accidentally;

2.2.3 your failure to follow our and/or the manufacturers’ instructions;

2.2.4 as a result of any cause beyond our reasonable control including, but not limited to, fire, explosion, natural disaster, severe weather conditions, war, terrorism, faults or premature deterioration resulting from your failure to comply with any maintenance instructions, or any other cause or event beyond our reasonable control.

2.3 We reserve the right to require payment on account prior to any works being carried out, in which case the sum will be refunded should the problem reported prove to be justified.

2.4 Any repaired or replaced Products reissued within the warranty period will also be covered by the warranty, but only for the remainder of the original warranty period.

3. General

3.1 This warranty is non-transferrable and cannot be assigned to any other party.

3.2 The terms and conditions of this warranty cannot be amended without our prior written consent.

3.3 To the extent permitted by law, and except in respect of death or personal injury caused by our negligence, we accept no liability for any indirect or consequential loss or damage, beyond making good defects other than those excluded above.

3.4 If you are a consumer (as defined in the Consumer Rights Act 2015), this warranty will not affect your consumer rights.

3.5 This warranty is valid for the time period stated, so long as you fulfil your obligations set out in these warranty terms and conditions. Any breach of your obligations under this warranty and/or the Sales Contract may render this warranty null and void.

3.6 No failure by either party to enforce the performance of any provision in this warranty will constitute a waiver of the right to subsequently enforce that or any other provision.  Such failure will not be deemed to be a waiver of any preceding or subsequent breach and will not constitute a continuing waiver

3.7 Any part of this warranty found to be unlawful, invalid or otherwise unenforceable would be severed from the warranty and the validity and enforceability of the remaining parts would not be affected.

3.8 This warranty does not grant or intend to grant any benefit on any third party.  In particular, rights that would otherwise arise in favour of third parties under the Contracts (Rights of Third Parties) Act 1999 are excluded.

3.9 This warranty, the Sales Contract and any other contract between us will be governed by and construed in accordance with the laws of England and Wales and any dispute, controversy, proceedings or claim will fall within the exclusive jurisdiction of the courts of England and Wales.

Due to be hot off the press in time for the EI Live! Show at Farnborough Exhibition Centre on 30th April, the anticipation for our latest and greatest Custom Install Catalogue and Trade Price List is growing fast.

This years’ Catalogue is a bumper 220 pages of AV Custom Install solutions from the top brands in the industry. We have a new range of IP CCTV solutions from IC Realtime, a full range of fiber cables, terminations, and patch panels, a new selection of CAT6 and CAT6A patch cables, and new DIN rail cabinets and modules for control automation. In addition, there’s the latest range of Zyxel Network Switches, and new Sonos speaker mounts from SANUS, to name just a few.

If you would like to receive your Free copy of our CI13 Catalogue & Trade Price List, please click the link below and submit your postal details, and we will send one to you hot off the press!

Click HERE to request your copy.

Design as a service (daas) is a design outsourcing concept pioneered by designflow, focused on helping System Integrators and promoting design as the key to delivering better, smarter integration projects.

daas works as either a supplement to an in-house design team or as a replacement for one. In simple terms, integrators hand over all the information about a project and the daas team works to your deadline to deliver whichever elements of a project’s design are required, from proposal packages right through to handover packs and anything in between.

Designflow work with both small and large integrators in the UK, across Europe and the US. daas can help any integration company deliver the design requirements for their projects be they small, large or ginormous.

• Site Pack Example
• Engineering Pack Example
• Proposal Pack Example

For more information or to discuss how Designflow can help with your forthcoming projects, please contact us using the details below:

Keith Jones – Designflow Partner

Designflow Ltd

No.73, 50 Argyll Road, London SE18 6PG. UK

+44 (0) 20 7175 7270

info@designflow.co

www.designflow.co

What is CPR?

When will CPR become law?

Who will be affected?