Posted on

CYP Increase their Product Warranty to provide 5 years cover

We delighted to annouce that CYP have increased their Product Warranty Cover from 2 years to 5 years.


All Products are now offered with a 5-year warranty as follows:

6 months:         Warranty Replacement

Year 1 & 2:       Replacement or Repair

Year 3:              Parts, Labour & Shipping

Year 4 & 5:       Labour & Shipping

This is subject to the following terms and conditions:

CYP (UK) Ltd – Warranty Terms and Conditions

This warranty applies to all Products purchased from us, CYP (UK) Ltd, a company registered in England and Wales under number 04259586, of Unit 7, Shepperton Business Park, Govett Avenue, Shepperton, Middlesex, TW17 8BA, whose registered office address is at Sundial House, 98 High Street, Woking, Surrey, GU21 4SU (referred to as “we/us/our”).

In this warranty, the following terms have the following meanings:

“You/Your” means the customer that has purchased the Product(s) under the Sales Contract;

“Product” means the product(s) supplied by us to you under the Sales Contract; and

“Sales Contract” means the contract formed between us and the Customer for the purchase of the Product(s), subject to our terms and conditions of sale, which forms part of this warranty by its reference.


1. Warranty Inclusions

1.1 If any defects or faults appear in the Product, commencing from the date of proof of purchase of the Product:

1.1.1 within 6 months, we will replace it;

1.1.2 within 2 years, we will repair or replace it, at the manufacturer’s discretion;

1.1.3 within 3 years, we will cover the cost of parts, labour and shipping to repair the Product.  We will supply a new outer box and inner pack material to protect the repaired Product during shipping.

1.1.4 The Product will not be automatically refurbished but this can be carried out at your request or alternatively we can provide a reduced price to replace the Product, both of which will be subject to an additional fee;

1.1.5 within 5 years, we will cover the cost of labour and shipping to repair the Product.  We will provide a quotation for the repair costs and you will need to agree to this in writing before returning the Product to us, and pay all such costs before we will return the repaired Product to you.  We will supply a new outer box and inner pack material to protect the repaired Product during shipping.  The Product will not be automatically refurbished but this can be carried out at your request or alternatively we can provide a reduced price to replace the Product, both of which will be subject to an additional fee.

1.2 If any defects or faults appear in the Product due to no fault of yours during the timeframes set out in clause 1.1, please contact your account manager and our technical support department within 7 days of becoming aware of such defect or fault, who will issue you with an RMA number.

1.3 Your returning of the Product to us is at your risk and you agree to bear the cost of delivery for this.

1.4 We will investigate the alleged issue on receipt and if the Product is proven by us to be faulty or defective, we will offer you the appropriate remedy as detailed in clause 1.1.  We will then refund the reasonable costs of you returning the Product to us under clause 1.3.

1.5 If an exact replacement for the Product (or any parts required to repair it) is unavailable for any reason, we reserve the right to replace the Product with an alternative of similar specification.

1.6 Where the Product is not found to be faulty or defective, we will return it to you, in the same condition in which we received it, together with only the accessories you returned to us. We reserve the right to charge for any costs we may incur as a result.

1.7 Repairs and replacements may take up to 4 months from receipt.


2. Warranty Exclusions

2.1 This warranty is subject to us having received payment in full under the Sales Contract.

2.2 This warranty does not apply to faults, damage or defects arising in any of the following circumstances:

2.2.1 normal wear and tear;

2.2.2 if you or any third party not authorised by us has interfered with, altered, repaired, improperly used, improperly cared for, failed to maintain, vandalised, damaged, misused or neglected the Product, in all cases either wilfully or accidentally;

2.2.3 your failure to follow our and/or the manufacturers’ instructions;

2.2.4 as a result of any cause beyond our reasonable control including, but not limited to, fire, explosion, natural disaster, severe weather conditions, war, terrorism, faults or premature deterioration resulting from your failure to comply with any maintenance instructions, or any other cause or event beyond our reasonable control.

2.3 We reserve the right to require payment on account prior to any works being carried out, in which case the sum will be refunded should the problem reported prove to be justified.

2.4 Any repaired or replaced Products reissued within the warranty period will also be covered by the warranty, but only for the remainder of the original warranty period.


3. General

3.1 This warranty is non-transferrable and cannot be assigned to any other party.

3.2 The terms and conditions of this warranty cannot be amended without our prior written consent.

3.3 To the extent permitted by law, and except in respect of death or personal injury caused by our negligence, we accept no liability for any indirect or consequential loss or damage, beyond making good defects other than those excluded above.

3.4 If you are a consumer (as defined in the Consumer Rights Act 2015), this warranty will not affect your consumer rights.

3.5 This warranty is valid for the time period stated, so long as you fulfil your obligations set out in these warranty terms and conditions. Any breach of your obligations under this warranty and/or the Sales Contract may render this warranty null and void.

3.6 No failure by either party to enforce the performance of any provision in this warranty will constitute a waiver of the right to subsequently enforce that or any other provision.  Such failure will not be deemed to be a waiver of any preceding or subsequent breach and will not constitute a continuing waiver

3.7 Any part of this warranty found to be unlawful, invalid or otherwise unenforceable would be severed from the warranty and the validity and enforceability of the remaining parts would not be affected.

3.8 This warranty does not grant or intend to grant any benefit on any third party.  In particular, rights that would otherwise arise in favour of third parties under the Contracts (Rights of Third Parties) Act 1999 are excluded.

3.9 This warranty, the Sales Contract and any other contract between us will be governed by and construed in accordance with the laws of England and Wales and any dispute, controversy, proceedings or claim will fall within the exclusive jurisdiction of the courts of England and Wales.

Posted on

Visit us @ EI Live!

April 30th – May 1st, Farnborough Exhibition Centre

Marking its ninth year in the market, EI Live! 2019 is returning with an expanded format covering three related and inter-connected sectors giving exhibitors and visitors a unique opportunity to explore existing relationships fully, but also create brand new ones. 

EI Live! 2019 will cover home automation, entertainment, and AV systems, but also encompass commercial building automation and AV as well as smart products from the world of electrical contracting. 

This year you will find our friendly Sales Team supporting two of our key partners, Penn Elcom (Stand #132) and CYP (Stand #75) on their booths, so we encourage you to swing by and check out the latest solutions on offer. 

We will be based primarily on the Penn Elcom stand where we shall be showcasing products from a selection of other brands, such as CCTV from IC Realtime, Structured Cable from Samson, and a variety Platinum Tools solutions to help installers reliably terminate cables efficiently.


TUESDAY APRIL 30:    09:30AM TO 5:00PM
WEDNESDAY MAY 1:   09:30AM TO 4:00PM

Click HERE to register online.

Click HERE for travel information.

Posted on

Our CI13 Catalogue & Trade Price List is coming soon!

Due to be hot off the press in time for the EI Live! Show at Farnborough Exhibition Centre on 30th April, the anticipation for our latest and greatest Custom Install Catalogue and Trade Price List is growing fast.

Custom Install Catalogue & Trade Price List

This years’ Catalogue is a bumper 220 pages of AV Custom Install solutions from the top brands in the industry. We have a new range of IP CCTV solutions from IC Realtime, a full range of fiber cables, terminations, and patch panels, a new selection of CAT6 and CAT6A patch cables, and new DIN rail cabinets and modules for control automation. In addition, there’s the latest range of Zyxel Network Switches, and new Sonos speaker mounts from SANUS, to name just a few.

If you would like to receive your Free copy of our CI13 Catalogue & Trade Price List, please click the link below and submit your postal details, and we will send one to you hot off the press!

Click HERE to request your copy.

Posted on

System Design on Tap – Imagine having a team of highly skilled expert system designers available whenever you need them

Design as a service (daas) is a design outsourcing concept pioneered by designflow, focused on helping System Integrators and promoting design as the key to delivering better, smarter integration projects.

daas works as either a supplement to an in-house design team or as a replacement for one. In simple terms, integrators hand over all the information about a project and the daas team works to your deadline to deliver whichever elements of a project’s design are required, from proposal packages right through to handover packs and anything in between.

Designflow work with both small and large integrators in the UK, across Europe and the US. daas can help any integration company deliver the design requirements for their projects be they small, large or ginormous.


Designflow was formed in October 2015 from a collaboration between Jones designs and Kelly Ashforth design. Designflow exists with the sole purpose of helping system integrators to be more professional, win more jobs and be more profitable through the use of proper system design and documentation.
We have helped many system integrators take their businesses on to the next level by providing them with impressive proposals, detailed design and documentation. We have also helped steer many of them around the pitfalls of being a system integrator using our vast experience within the smart building and home technology industries.
Check out the following links for samples of our work:

For more information or to discuss how Designflow can help with your forthcoming projects, please contact us using the details below:

Keith Jones – Designflow Partner

Designflow Ltd

No.73, 50 Argyll Road, London SE18 6PG. UK

+44 (0) 20 7175 7270


Posted on

CPR Rated Products

What is CPR?

The Construction Products Regulation (CPR) has been around for many years. Previously known as CPD, it covers the fire performance and other aspects of various products used in construction.
The idea is that people involved in the design and construction of buildings will be able to make more informed decisions about the potential spread of fire of the products they choose. Cables are the latest products to be regulated this way.

When will CPR become law?

CPR became a legal requirement in July 2017. For relevant classified products, suppliers will now need to provide a Declaration of Performance (DoP), showing critical information such as manufacturer’s name, product type and class met.
Some suppliers may choose to supply this with the product but it is vital that the cable is labelled to give a route to obtaining a DoP. The regulation specifies that the information must be available from the manufacturer for up to 10 years from the date of purchase. You need to know what is expected from your cable supplier – without the DoP you cannot be certain that you are buying a CPR compliant product.

Who will be affected?

In short, anyone who is involved in the sale and purchase of cable will be affected by CPR. Suppliers (manufacturers, wholesalers, and distributors) will have to declare the fire performance of a relevant cable designed for use in buildings. This will be graded from Class Aca to Fca (See Table 1).
In the UK, it has been left to the specifier or installer to follow IET guidelines and decide on which class is most appropriate for the project. However in some parts of Europe, local governments have chosen to stipulate the class of cable that can be used in different types of buildings. For example, a hospital may be exclusively Class Cca whereas a house may be Class Eca.

Where will CPR products be used?

From 10th June 2016, CPR became relevant to electric and fibre optic cable that are used in buildings and civil works. This includes houses, hospitals, shops, offices, airports, tunnels, stations – in fact any construction where people are likely to be and some where they aren’t!

How will CPR affect cables?

The CPR standard has been designed to determine the likely spread of fire through a structure. As cables run throughout buildings, between floors and through walls, they are a natural conduit for the spread of fire. Many of the materials used in the production of cables are derived from oil and therefore in their unmodified forms are highly flammable.
Some cables, through their design and function, will only pass the lower levels of testing. Data cables, such as Cat 5E and Cat 6, contain a lot of air gaps internally and in some cases PVC tubular jackets which will burn freely. Without significant redesign, these cables are unlikely to meet anything higher than Class Eca.
Redesigned cables will cost more, be more difficult to install, use more material and weigh more. Specifiers may need to take a pragmatic view when selecting cable. One big issue is the cost of testing and meeting the other requirements of conformity which will increase the prices of lower volume cables.