Delivery & Returns

Delivery
We normally ship via a national parcel courier on a next working day service. If you need a timed delivery please let us know.

Carriage charges are free for orders over £150 (exc VAT). For smaller orders, carriage is charged at £7.50 per carton (upto 25 Kg).

Please note our carriage policy applies to most mainland addresses in Great Britain, but please check for shipping costs.

Any time or date quoted by us for delivery is given and intended as an estimate only. Whilst every endeavour will be made to meet an estimated time of delivery for delivery, we shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery. We reserve the right to deliver by instalments against any order. Non-delivery must be reported immediately in writing to us and to the carriers within 7 days of the date of despatch. Where we tender delivery in accordance with the contract and the Buyer either refuses to accept delivery at that time or subsequently returns the goods without good cause, he shall be deemed to be in breach of the contract and we shall be entitled to treat the order or any relevant part of its as cancelled by the Buyer (without prejudice to any other rights we may have.) When delivery is delayed for reasons attributable to the Buyer or his Agents, storage and other additional costs will be charged to the Buyer and the goods will be at the Buyer’s risk from the commencement of such delay. We reserve the right to invoice the goods at the original delivery date. No contingent liability will be accepted by the seller.

Returns
No order can be cancelled or returned without our prior agreement. In the event of the cancellation of an order we reserve the right without prejudice to charge up to 100% for stock held by us pending shipment, up to 100% for items which we cannot cancel delivery from our supplier and up to 50% for the remaining balance. In particular (but without limitation), In the event of cancellation by the Buyer of part only of an order, we shall be entitled to re-calculate the price for the remaining part of the order as if it constituted the whole order, and to re-invoice the Buyer accordingly. No returns will be permitted without prior consent in writing, and must be returned at the Buyer’s expense in original condition and the original packaging. only complete pack quantities will be accepted. If we agree to return other than in event of defective goods, the Buyer will be charged a handling charge of 30% of invoice value, plus VAT.