FAQs

  • Q: How do I view prices ?
  • A: To view prices you will need login details, we will need your company name, address and contact details either by phone 01256 397770 or by e-mail sales@tdigroup.co.uk. Please note that we only supply to trade customers and don’t supply directly to the public.
  • Q: Is there a minimum order value ?
  • A: Yes, minimum order value is £ 25.00 (net).
  • Q: Is there a cut off time for next day delivery ?
  • A: Yes, the cut off time for next day delivery is 4pm.
  • Q: Do you charge carriage ?
  • A: For orders over £ 150.00 carriage is free, for smaller orders carriage is charged at £ 7.50 per box.  Our carriage charges are to most mainland addresses in Great Britain, please check for shipping costs to other areas including Northern Ireland and northern Scotland and islands.
  • Q: Can I have a timed delivery?
  • A: Yes, we are able to offer pre 12, pre 10:30 or Saturday deliveries to most mainland addresses in Great Britain.  Should you require a timed delivery please contact us for pricing.
  • Q: Can I order from outside the UK?
  • A: Yes, we are happy to supply to trade outside of the UK, although not through the website.  Please contact us in the office by phone 01256 397770 or by e-mail sales@tdigroup.co.uk.
  • Q: Can we have our order delivered directly to a site address?
  • A: Yes, please advise a contact name and mobile number for somebody who will be on site to accept delivery.