Privacy Notice

This privacy notice has been compiled in order to respect and protect those who are concerned with how their ‘Personally Identifiable Information’ (PII) is used. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information. This Privacy Policy only applies to TDI Tremiver Ltd; It does not apply to the practices of third parties or entities that we do not own, control, or the personnel that we do not manage or hire.

What personal information do we collect?

Any personal or necessary information you provide during the submission of forms, orders of products or services, or use of any services on or through our website will be collected and stored. Personal information as defined by this Privacy Policy is any information that identifies you personally, including but not limited to name, address, telephone number and email address. You may decide whether to provide personal information to us at your discretion; however, if you decline to do so, you may not be able to retain our services.

When do we collect information?
We collect information from you when you register on our site, request a quotation from us, place an order with us, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you in the following ways:

  • To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some website features will be disabled, which may adversely affect the user experience.

Google Analytics
Google Analytics is a piece of software that collects data about our visitors.

What does Google Analytics record?

1. What website you came from to get here.
2. How long you stay for.
3. What kind of computer you’re using.

What do we do with your data?
The tracking information allows us to better understand the kind of people who visit site and what content they’re reading. This allows us to make better decisions about products and their placement.

Want to opt out of tracking?
Opt out of tracking (sets a cookie to disable my tracking for the next 92 days).
You can also opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.

SagePay Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

DPD Security Policy

We use DPD couriers for our deliveries. In order for your deliveries to be made effectively, we must share your contact details with DPD to facilitate the delivery of your orders. To view DPD’s Security Policy, please click here.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Legitimate interests

Under the new data protection law starting in May 2018 we have a number of lawful reasons that we can use (or ‘process’) your personal information. One of the lawful reasons is called ‘legitimate interests’.

Broadly speaking Legitimate Interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

So, what does this mean?

When you provide your personal details to us we use your information for our legitimate business interests to carry out the processing of your enquiries, quotations, and orders, along with providing useful marketing communications to keep you informed of offers, training opportunities, and product news. Other reasons may include preventing fraud, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns.

Before doing this though, we will also carefully consider and balance any potential impact on you and your rights.

Your Rights

As an individual, you have the following legal rights:

  • the right of access to personal data relating to you
  • the right to correct any mistakes in your information
  • the right to ask us to stop contacting you with direct marketing
  • the right to prevent your personal data being processed in some circumstances
  • the right to object to processing of your data where processed on the grounds of legitimate interests
  • the right to erasure in some circumstances

If you would like to exercise your rights, please contact us using the details set out below.

We will respond to any rights that you exercise within a month of receiving your request.

Opting out:
If at any time you would like to unsubscribe from receiving future communications from us, you can email us at info@tdigroup.co.uk and we will promptly remove you from ALL correspondence. Please note that our mailshot communications also have an unsubscribe link.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

TDI Tremiver Ltd
West Farm, Popham, Winchester, SO21 3BH

Tel: 01256 397770

info@tdigroup.co.uk